/cdn.vox-cdn.com/uploads/chorus_image/image/55487927/g2a.1498669427.jpg "g2a portal bundle")
The Join Client option would connect though unattended support using the permanent access code as the support key Upon time out, send automated 'away from desk' message When the client clicks the GoToAssist icon, the system would connect to the technician machine associated with the client's permanent access codeĪn audio alert plus a blinking taskbar icon would sound on the technician machine.Ĭlicking on the alert icon would display the date, time, machine name, client name and phone number of the client requesting support, as well as key response buttons: (I would also add, as optional attributes of the machine, the associated client contact name and phone as well as other information relevant to effective direct client support) Like team viewer, assign each registered partner/unattended machine a permanent access code. The ideal would be for the customer to singleclick a support request and the technician to single click to open the sesion. I strongly agree with a need to facilitate the customer support initiation process. "public key" so to speak, for this to work. leveraging unattended sessions already created, rather than the much more common model of temporary connections for quick "show and tell" sessions.Īny chance I missed a way to do this? To me, in my model of business, this seems an obvious glaring need, so I hope I have just not found the appropriate way to allow the customer to initiate the Support session.Ĭertainly I understand my application would have to bundle my account info and login protocols, e.g. In reading the developer API it seems to be geared more at me connecting to them, e.g. This sort of a feature in my product would make for a much more seamless and useful Support experience. Ideally, after they do this, providing I have G2A up on my computer, I will get a notification that the customer has "raised their hand" and is requesting non-verbal support.
#G2a portal bundle software#
I would like to be able to have them get that key before they call me, so that the time they take to download the client software is not "dead time" on the phone. My customers currently click a link I have provided them to initiate a Support session with me, however currently I must be on the phone with them to give them a Support Key. My application is Windows Desktop application.
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